Shipping and Returns
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Shipping
You'll receive a shipping notification with a tracking number when your order ships. Orders are shipped within 48 hours of receipt Monday-Friday.
Shipping mishaps happen. If it's our fault, we will gladly make it right. However, Passing Notes is not responsible for lost or stolen packages. If USPS/UPS says your item was delivered, we are unable to replace it. You may consider filing a claim with USPS/UPS directly.
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Returns & Refunds
If you received a damaged product, please email us (passingnotesstudio@gmail.com) with your order number, name, and address, as well as photos of the damaged shipping bag/box, and the damaged product. We will connect with USPS/UPS to remedy the situation.
Returns are allowed within 14 business days following its delivery. You are responsible for the cost to ship it back. Once we receive the product, and ensure it is in unused and unopened condition, we will refund your original payment.
If you would like to start a return, please email us at passingnotesstudio@gmail.com.
FAQs
I love your products but I don't see exactly what I am looking for, do you offer custom options?
Absolutely! Send an email to passingnotesstudio@gmail.com, and Bethany will get back to you quickly and collect information to bring your vision to life.
Can I order in bulk?
Of course you can! Send an email to passingnotesstudio@gmail.com. Include what item you are interested in and the quantity you are looking for, and we will send you pricing options.
Do you offer custom products for weddings, anniversaries, businesses, parties etc.?
It would be a joy to create a custom product for you! Send an email to passingnotesstudio@gmail.com and Bethany will get back to you quickly.
Do you offer refunds if I change my mind?
Returns are allowed within 14 business days following its delivery. You are responsible for the cost to ship it back. Once we receive the product, and ensure it is in unused and unopened condition, we will refund your original payment. If you would like to start a return, please email us at passingnotesstudio@gmail.com.
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Passing Notes was created to make encouraging others easy, meaningful and intentional. Support and uplift those around you with personalized note cards.